SP

Feedback on Communication and Setup

Homeowner, flat plate collector, 200 L tank

★★★★☆

The installation itself went smoothly, but the real test was communication during the planning phase. I had a narrow rooftop with an existing geyser setup, and the team needed to confirm whether a 200 L tank would fit without blocking the neighbour's terrace access. They called twice to verify the dimensions, sent a rough sketch, and only then scheduled the delivery. That extra back-and-forth saved us from a costly mistake. The only hiccup was the electric backup wiring, which required a second visit because the original connection point was too far from the tank. Not a dealbreaker, but worth knowing if you are retrofitting an older home. Overall, the setup works as promised, and the morning hot water supply has been consistent even on partly cloudy days.

Feedback on Communication and Setup

4.6

After the first month with our 200-litre evacuated tube system, the morning water temperature has been consistent even on cloudy days. The installer explained the controller settings clearly, and the backup element has only kicked in twice. We are a family of five, and the tank size matches our usage without running out.

12 Mar 2025

The team communicated well before the site visit and gave a realistic timeline for the rooftop work. What impressed me most was the detailed handover: they marked the valve positions, showed how to drain the tank, and left a printed maintenance sheet. The only delay was the delivery of the mounting frame, which pushed the setup by two days.

28 Feb 2025

This was our second system from the same team, this time for a small guesthouse with six rooms. The previous installation has run for three years without a major fault, so we did not hesitate to call them again. They adjusted the collector angle for the new roof slope and tested the pressure before leaving the site.

15 Feb 2025

We replaced an old electric geyser with a 150-litre flat plate system. The setup took one full day, and the crew was careful about the terrace waterproofing. I appreciate that they did not push a larger tank than needed. The water heats well in summer, though winter mornings require the backup for about twenty minutes.

02 Feb 2025

As a property manager, I needed a system that could handle daily use by ten tenants. The team recommended a 300-litre tank with a higher collector area, and the reasoning was clear: roof space, sun exposure, and peak usage hours. Six months in, the system has not needed any repairs, and the tenants have not complained about cold water.

21 Jan 2025

We called them back for a routine flush after noticing a drop in pressure. The technician arrived on time, checked the anode rod, and explained that our borewell water has high mineral content. He suggested a simple inline filter to reduce sediment. The service charge was reasonable, and the system has been running smoothly since.

09 Jan 2025
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