Find clear answers about sizing, installation, maintenance, and what to expect from your solar water heating system. If you are still unsure where to start, this page points you to the right resources and next steps.
Call 0082 5778451 between 9:00 and 18:00 IST, Monday to Saturday. For written queries, email info@solarsiphonaus.com and include your system model, installation year, and a short description of the issue. If you are unsure which collector type you have, check the sticker on the tank or the original invoice before reaching out.
Most emails get a first reply within one working day. Phone calls are answered immediately during support hours, and urgent breakdowns are escalated to a technician within four hours. For warranty-related questions, keep your purchase receipt handy. If you prefer to troubleshoot on your own first, browse the FAQ section below or read community feedback on common installation issues.
Check the roof area between 9 am and 3 pm for shading from nearby buildings, trees, or water tanks. Most Indian homes need at least four to five hours of direct sunlight on the collector surface. If your roof is partially shaded, an evacuated tube system often performs better than a flat plate unit because it captures diffused light more effectively.
A 200-litre tank is usually sufficient for four people who take regular showers, while a 300-litre unit suits households with a bathtub or higher morning usage. Keep in mind that tank size also depends on your backup heater capacity and the number of bathrooms. If you are unsure, ask the installer to calculate based on your family's peak hot water demand.
Yes, but output drops noticeably. Evacuated tube collectors retain heat better on overcast days, while flat plate systems lose warmth faster. Most installations include an electric backup element that switches on automatically when the water temperature falls below a set level. Users in monsoon-heavy regions recommend a higher-capacity backup to avoid cold showers during prolonged cloudy spells.
In areas with hard water, flush the tank every six months. If your water supply is relatively soft, an annual flush is enough. Signs that you need to flush sooner include reduced hot water pressure, a rumbling noise from the tank, or cloudy water from the hot tap. Regular flushing also helps you avoid warranty disputes related to scale damage.
Confirm the warranty terms for the tank, collector, and electric element separately, since coverage periods differ. Ask whether installation labour is included in the warranty and how the company handles service calls after the first year. Also verify the mounting structure material and whether the installer provides a roof leak guarantee for the area around the brackets.
Yes, most systems can be integrated with your current electric geyser. The solar unit preheats water before it enters the geyser, so the backup element uses less electricity. You will need a plumber to connect the inlet and outlet lines properly and install a non-return valve to prevent hot water from flowing back into the cold water line.
Still unsure about your setup? Read our contact page to reach the team with specific questions about your rooftop and water usage.